Complaints

QAST is committed to supporting Athletes, Parents and Coaches to ensure there is a safe environment within the Club.

To help with this we have established a complaints mechanism designed to allow people to raise concerns regarding inappropriate or objectionable behaviour. All complaints go to the Disciplinary Sub-Committee which consists of Erika Harris, Jeremy Ullrich & Bridget Newman.

Who can complain?

Any member (parent or athlete), or employee of QAST can raise a complaint about athletes, parents, employees or Commitee Members of QAST.

What can I complain about?

• Bullying
• Harassment
• Inappropriate behaviour
• Risks to player wellbeing, including mental health issues
• Breaches of any applicable QAST Code of Conduct.

What can I expect?

• This Disciplinary Sub-Committee will review your complaint. They will, after review, tell you whether your complaint is something that can be dealt with through this process and, if not, whether there are other options for pursuing your complaint.
• They will ensure that you have all the information that is necessary for your complaint to be dealt with.
• If the complaint can be dealt with through this process and does not need to be escalated for any reason, the Sub-Committee will attempt to facilitate a resolution between the parties.
• If agreement is reached the key terms will be recorded in writing by the facilitator and sent to both parties.
• If agreement is not reached, the Sub-Committee will discuss with you what your options are.
• The details of all complainants will be kept confidential by the Sub-Committee unless the Sub-Committee  deems there is an imminent risk of serious harm.
• While complaints will be kept anonymous as far as possible, effective dispute resolution usually requires the active participation of all parties. If the Sub-Committee  considers it necessary to disclose complainant details to enable complaints to be effectively addressed, they will seek consent from the complainant before disclosing any complainant details.